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women's high heel repair

Women's High Heel Repair

Women's Online High Heel Repair by Mail

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High Heels. Stilettos. Pumps.

We Repair Shoes-Of-All-Kinds!

It’s a special moment when you find those dreamy high heels you’ve long been searching for. Patiently waiting, hoping they have your size. Then sitting down, opening the box, unwrapping the paper. Oh, the new-shoe smell.


You slip them on, walk over to the floor-length mirror and strike a pose. Perfection! You stand there, picturing that amazing outfit they’ll be paired with. You imagine arriving to the party, the office, that first date, walking down the aisle. You feel confident, beautiful, strong.


That's the feeling we want you to keep living by helping you hold on to those heels you love--for a lifetime. 

Scroll down to learn all about high heel repair and to get started.

If you have questions or an exciting repair challenge for us, you can chat, zoom, text, or email us for help!

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The Anatomy of a High Heel

(Stilettos & Pumps) 

When our cobblers approach a high heel repair project, we focus on structural preservation. There are 5 primary areas of concern when we evaluate any damage:​

  1. The Upper is the top of your shoe.

  2. The Insole is the part your foot actually sits on.

  3. The Heel Base lies in between the heel cap and the sole. The heel base is attached directly to the sole and serves as the foundation for the heel caps to attach to.

  4. The Sole and Heel Cap are the components of your high heels that make contact with the ground and give you the traction and support you need while walking. This is where the majority of your wear and tear occurs and basic repairs can be maintained. However, if you wait too long and wear through these layers, you risk damaging the insole and/or upper, which will result in more extensive repair needs. 

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Replacing heel caps is actually the most common and simple shoe repair job we complete. Its also the most unknown and misunderstood repair job. Why? Most of us think our heels must be thrown away when the metal pin on the heel has been exposed, but as you have learned, this is simply not true!


Send all your high heels to Cobblers Direct for repair and we’ll make sure you can keep enjoying all them for years and years to come.

Heel Cap Repair

If you love wearing heels, you’re very familiar with the tiny plastic heel caps that protect the base-end of the heel.


These plastic heel caps are attached to a metal pin that sits inside the heel to keep them in place. When the heel cap is worn down (or off!), it needs to be replaced pronto.


Tip: If you’re currently experiencing the dreaded “clicking” sound while you walk in your heels, it surely means your heel caps have been worn down to the metal pin.


DON’T THROW AWAY YOUR HEELS! 99% of the time they can be repaired by our skilled cobblers.

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Sole Repair and Sole Protection


Many high heels and pumps - especially designer brands -tend to be made with delicately thin soles. These thin soles are surely beautiful, but they can be problematic if you actually want to wear the shoes outside of your house! 


Inevitably, the soles of your heels will get worn down—and fast. 

If your soles do get worn or pull apart, not to worry! Send your high heels in to our expert cobblers and we’ll expertly re-glue the soles back down or completely re-sole your heels and get them back on your feet in no time.

We can also change the color of your soles! Choose from red, blue, pink, and more! 

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Before you wear a new pair of heels (or after light wear), we can install custom-made ultrathin soles, called SolePros®, on top of the original leather or rubber sole.


These soles are purposefully designed to be thin and stylish, come in many color choices (including mirrored Christian Louboutin red), and do not take away from the cosmetic look of the fashion heel or pump.


SolePros give you 5 times the lifetime of the original sole, which means you can wear your heels out and about and not worry about sole wear for a really, really long time. As a bonus, they provide excellent traction and extra soft comfort while you’re walking!


Shoe Stretching and Liner Replacement

Are your high heels too tight? Our cobblers can stretch your leather heels up to ½ size. High heels are stretched in the width, which helps with length as it allows the toe portion of the foot to spread out, relieving pressure. Vinyl and fabric heels can be stretched, too, just not always as easily as leather.


We can also install a brand new leather sock liner—unwrinkled and fresh—inside your heels that will provide both extra comfort and a crisp, clean new smell. Additionally, we can replace the heel liner at the back of your shoe to ensure you have just the right amount of cushioning.


up to

1/2 size

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Shoe Shine, Cleaning & Leather Refinishing

We can beautifully shine, clean, and/or completely refinish your heel uppers whether they're leather, suede, nubuck, or any other fine finish.

Every repair order comes with a free professional shoe shine (a $9 value)!

Shoe Shine: A shoe shine consists of first cleaning off all the dirt, grime, and old polish, and then deep conditioning the leather until its buttery soft. Next, we hand rub a wax or cream polish to provide stain and color, and last, we buff the shoe to bring out the highest shine possible. The friction and heat we produce with rigorous buffing activates the shoe polish and produces a gorgeous sheen that makes your shoes look fresh and new.

Deep Clean & Refinish: If you want your shoes to look similar to the day you picked them off the shelves (or likewise, if they are made of suede, nubuck or fabric and can’t be “shined”), you’ll want what’s called a Deep Clean & Refinish.

At the time new shoes and boots are manufactured, they receive a special custom finish that is applied at the very end of the process. This provides a beautiful long-term coating. When our cobblers complete a refinish on your shoes, we reapply the same gorgeous finish the shoe or boot had when it was made new.

For a full refinish, we first deep clean to remove any stains. Next, we’ll generously condition the shoe leather with pure lanolin (when needed), and then apply permanent color over worn and damaged areas. Lastly, we put on a new-shoe custom topcoat.

Suede and nubuck must be dry cleaned or finely sanded when cleaning to ensure dirt and stains can be removed. By using special suede-cleaning stones or our delicate sand-blasting booth, we remove the stains gently without harming the suede or nubuck. After cleaning, the suede or nubuck is lightly brushed and waterproofed for longer protection.

Voila! Your shoes are like-new, and this process outlasts a regular shoe shine up to 10 times.

NOTE: There are some stains, creases, cracks, etc. that may not be able to be removed in this (or any!) repair or restoration process, but we'll always do our very best to make your shoes look as "new" as possible!   

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My Dog Ate My Heels!


So your dog thinks those amazing heels are chew toys, does she? Don’t panic!


You’d be surprised how often we see shoes that have been chewed up by dogs. Let us take a look. 9 times out of 10 we can fix them right up.


No need to be upset at Bluey for long!

Happy Puppy
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High Heel Repair & Services Re-Cap:

- High Heel Cap Replacement

- Exposed Metal High Heel Cap Pin Repair

- High Heel Sole Repair

- Shoe Sole Guard® Sole Protection

- Shoe Stretching

- High Heel Leather sock liner replacement

- High Heel Shining

- High Heel Refinishing

- Dog & Puppy Damage Repair

If you’d like to discuss your repair needs with a cobbler, please click here. We’ll Zoom call, email, or live chat with you to discuss your repair needs prior to getting started.


You can even send your items to us for a free repair consultation. Once we evaluate and discuss your heel repair needs, we'll provide you with pricing and ordering details.


We look forward to meeting your favorites and getting them fixed up and back out to you to enjoy!

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