Frequently Asked Questions

Ordering

When will my credit card be charged for my repair order?


You will be charged only after your items have been received at our repair facility, after your items have been evaluated and any changes discussed with, and approved by, you.




What happens if I change my mind and no longer want my items repaired, or your cobblers conclude that my items cannot be repaired successfully?


It’s no problem. We’ll ship your items back to you at no charge, no questions asked.




What if a cobbler has a question or alternate repair solution for my items?


Our cobblers will contact you directly by email and/or phone if we need to discuss your order for any reason.




How long will it take to receive my repaired items back?


Not long! Generally, your items will be repaired in about 5-7 days after we receive them. As soon as your repairs are complete, we’ll ship them back to you. The entire process generally takes about 10 business days.




What is the estimated time needed to complete repairs?


We typically ask for 10-14 days to complete a majority of repairs once we have received your items.




How does online shoe repair work?


Online shoe repair, or mail-in shoe repair, is a piece of cake! All you need to do is to place you repair order online, box up your items (or use our mailing bag!) and affix the prepaid shipping label, and then ship your items to our cobblers. We'll tenderly repair your items and then ship them back to you just as soon as the magic is complete! Before placing an order, we suggest first grabbing your shoes, boots, handbag or other item that needs to be repaired. That way, you can better visualize and choose the repairs you need. If you're not sure what you need, you can chat, zoom, call, or email our cobblers to receive all the guidance and support you'd like!





Shipping

What shipping method do you use?


All of our repairs are sent back to you via our trusted and capable partners at FedEx. When you are shipping your orders using our label, please be sure to drop your package off at a FedEx location or dropbox.




What are the shipping costs for repairs?


Any repair order over $35 receives free shipping to and from our repair facility. Any order under $35 will pay $12.95 for shipping. All shoe care products ship free.




How large are your mailing bags, and how many shoes can they hold?


They are large! The measure 14” x 19”, and an typically fit 3-4 pairs of women’s shoes, 1-2 pairs of men’s shoes, or 1 pair of boots. If your items don’t fit in the bag, just affix the label from the bag onto any larger box you have available. A good way to reuse those Amazon boxes!




Should I ship my items in shoe boxes, with shoe trees on, or inside of bags?


To help reduce shipping costs, please only include your items for repair. We cannot keep track of other items you may ship to us, and we would hate to lose something you use often.





Shoes

Can you stretch leather shoes?


Yes! We can stretch leather shoes up to 1” in the width, which allows for a roomier fit in the toe area of the shoe. Fabrics and other materials can also be stretched, just not always as easily. For a shoe stretch, we can stretch the same shoe 3 times in order to get just the right size.




Can you stretch fabric shoes?


Fabrics and other materials can be stretched, just not always as easily as leather. For a shoe stretch, we can stretch the same shoe 3 times in order to get just the right size.




Can you lower the heel on a pair of women’s high heels?


Yes! In most cases we can lower your heels. For high heels, we recommend not shortening the heel by more than ¼’ – ½”.




Can you replace a zipper on a shoe?


Yes! We can often fix an existing zipper or replace it altogether.




Can elastic on shoes be fixed and/or adjusted in size?


Yes! We can replace elastic on shoes, as well as adjust the elastic to make it tighter or looser. We have many different colors of elastic, as well as leather-wrapped elastic for any type of repair.




Can you put sole protectors on all shoes?


Yes! We can place sole protectors on all kinds of shoes, giving your soles an extra-long life.




Can you fix or replace Velcro on shoes?


Yes! We can replace, extend, and modify all types of Velcro on your shoes.




Can you repair a magnetic snap on a shoe?


Yes! We can fix and replace magnetic snaps and duro snaps on boots as well.




Can you shine shoes?


Yes! We shine shoes, boots, and even handbags!




Can you resole Birkenstock sandals?


Yes! We can resole Birkenstock’s with a new similar rubber sole.




Can you resole driving shoes?


Yes! We can completely resole these with a new thin leather sole and traditional rubber heel.




Can you resole my dance suede shoes?


Yes! We can resole all styles of dance shoes with new suede or chrome leather.




Do you sell replacement laces for my dress shoes?


Yes! We sell a variety of different style laces for your dress shoes, tennis shoes, boots, and more.




I have leather soles on my dress shoes. Can these be replaced with rubber?


Yes! We can change leather soles shoes to new full rubber soles.





Boots

Can you stretch boots?


Yes! We can stretch leather boots up to 1” in the width, which allows for a roomier fit in the toe area of the shoe. Fabrics and other materials can also be stretched, just not always as easily. For a boot stretch, we can stretch the same shoe 3 times in order to get just the right size.




Can you repair boots?


Yes! We are experts in boot repair. We’re from Texas, after all! Our cobblers repair all kinds of boot styles. Western boots, fashion boots, work and safety boots, military boots, hiking boots, dress boots, booties, and more.




Can you fix a zipper on a boot?


Yes! We can often fix an existing zipper or replace it altogether.




Can you resole steel-toe work boots?


Yes! We can re-sole nearly all types of workboots, including boots with steel toes.




Can elastic on boots be fixed and/or adjusted in size?


Yes! We can replace elastic on boots, as well as adjust the elastic to make it tighter or looser. We have many different colors of elastic, as well as leather-wrapped elastic for any type of repair.




Can you put sole protectors on boots?


Yes! We can place sole protectors on all kinds of boots, giving your soles an extra-long life.




Can you fix or replace Velcro on boots?


Yes! We can replace, extend, and modify all types of Velcro on your boots.




Can you install new zippers on boots?


Yes! We can install zippers on any style of boot that allows you to pull on and off. We can also replace or add gore (the elastic panels on either side of a zipper or boot pull) to provide a perfect fit.




Can you repair a magnetic snap on a boot?


Yes! We can fix and replace magnetic snaps and duro snaps on boots as well.




Can you shine boots?


Yes! We shine shoes, boots, and even handbags!




Can you add rubber soles on my leather western boots?


Yes! We can add new Vibram rubber soles to your western boots.




Can you change the style of heel on my western boots?


Yes! We can change the style of heel base on western boots to a walking or roper style heel.




My knee-high boots are tight on my calves; can they be stretched?


Yes! We can stretch the calf portion on knee-high boots and, if necessary, we can add elastic gussets to the calf portion on your boots to give you more room.




Can you replace the soles on my triple stitch cowboy boots?


Yes! We can resole single, double, and triple stitched soles on cowboy boots.





Handbags & Briefcases

Can you clean purses and handbags?


Yes! We clean and refinish purses and handbags daily. Our cobblers will deep clean your bag, add dye where needed, and then recondition it for a beautiful finish. We clean brands like Chanel, Versace, Hermes’, Louis Vuitton, Coach and all others.




Can you fix handbags and purses?


Yes! We repair all kinds of damage on purses and handbags. Our craftsmen have decades of experience fixing zippers, re-crafting new straps and handles, replacing d-rings, repairing seams and tears, refinishing leathers, and more.




Can you change the color of a purse or handbag?


Yes! We offer custom dye-to-match services for dyeables and light-colored leathers.




Can you waterproof handbags and purses?


Yes! We can waterproof your purses and bags for you, or we can provide you with our favorite waterproofing spray that you can use on your own.




Can you repair wallets, including zipper repairs?


Yes! We can repair tears, fix or replace zippers, and completely refinish leather wallets.




My purse handles are coming undone! Can you replace them with new handles?


Yes! Our master craftsmen can make new handles or strapping for all styles of purse, handbags, and more.




My purse strap is too long. Can you shorten the purse strap?


Yes! This is a very common repair completed on crossbody and other similar purses, we can shorten the strap to perfectly fit you.




Can you clean briefcases and backpacks?


Yes! We clean and refinish bfirfcases daily. Our cobblers will deep clean your bag, add dye where needed, and then recondition it for a beautiful finish.





Sneakers

Can you clean sneakers?


Yes! We can clean and refinish all kinds of sneakers. You can reach out for a free consultation if you’d like us to take a look at your special pair.




Can you resole rock climbing and specialty athletic shoes?


Yes! We can perform resoles on almost all kinds of specialty athletic shoes. Please reach out to one of our cobblers to discuss your particular resole needs.




Can you fix the soles on skateboard shoes?


Yes! We can re-glue the existing sole where it has pulled apart.




Can you dye sneaker suede?


Yes! We can custom dye the suede portions of any sneaker using a color of your choice.





Shoe Care

Do you sell shoe polish?


Yes! Our cobblers have curated a collection of their favorite polishes and other shoe care products.





Other

Who are The Shoe Hospitals?


Cobblers Direct is a homespun spin-off of the world-famous Shoe Hospital family of companies that have been repairing shoes, boots, handbags—even luggage, horse saddles, jackets, and near-anything made of leather—throughout the great state of Texas since 1906. The Shoe Hospitals very first store in Houston took the shape of a horse-drawn carriage one hundred and fourteen years ago. Since then, we’ve opened dozens of brick and mortar stores throughout Austin, Houston, Dallas/Fort Worth and San Antonio to serve the repair needs of all shoe and boot buffs, connoisseurs, mavens, collectors, and enthusiasts alike! Today, the Shoe Hospital family of companies is the largest shoe repair company in the world, taking great pride in the quality of our craft.




Can you dye leather belts?


Yes! We can custom dye leather belts to any color you like!




Do you offer orthopedic build-ups/shoe lifts?


Yes! We provide custom orthopedic buildups, or shoe lifts, ranging from 1/8 inch to as tall as 3 inches and can expertly reattach a portion of the original sole so that the buildup is virtually unnoticeable.